If you have taken out our travel cancellation insurance and can provide a medical certificate, a handling fee of EUR 37.00 will be retained for the cancellation of the rental agreement.
Otherwise (without a medical certificate), the following cancellation fees apply:cancellation up to 60 days before the beginning of your journey: 20% of the total rent; cancellation up to 30 days before the beginning of your journey: 50% of the total rent; cancellation from the 29thday before the beginning of your journey: 90% of the total rent
Cancellations must be reported immediately to the agency in writing. Subsequent liability claims cannot be invoked.In case of an early departure of the customer, the respective campsite reserves the right to sublet the reserved pitch.
The customer is not entitled to a refund for the days not used.
Rebookings can only be made during the respective financial year.
In case of a reduction of the travel period, the above cancellation terms come into effect. Per rebooking a fee of € 10.00 applies.